1. Introduction
At Thazlo, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when using our gas delivery and laundry services. We are committed to transparency and ensuring your personal data is handled securely and in compliance with standard data protection principles.
2. Information We Collect
To provide seamless and efficient services, we collect the following types of information when you create an account or use our platform:
- Personal Details: Name, phone number, email address, and delivery address.
- Location Data: Collected only with your explicit permission to help match you accurately with nearby service providers and delivery agents.
- Emergency Contacts: Collected and used solely for urgent situations, in accordance with lawful and fair processing principles.
3. How We Use Your Information
We use the data collected strictly to provide and improve our services. We will only process your personal data with your freely given, specific, informed, and unambiguous consent, or where required to fulfill our service agreements. This includes:
- Facilitating, routing, and tracking your gas delivery and laundry requests.
- Communicating with you regarding your orders, account updates, and customer support.
- Improving our app functionality and service matching algorithms.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is only shared securely with:
- Service Partners: Delivery agents and laundry service providers directly involved in fulfilling your specific order.
- Service Providers: Trusted third-party tools (such as payment processors) that operate under strict data protection obligations and confidentiality agreements.
5. Data Protection and Security
We implement robust administrative, technical, and physical security measures to protect your personal information. All transactions are encrypted, and your data is stored securely using industry-standard safeguards to prevent unauthorized access, disclosure, or loss. However, please note that no electronic transmission over the internet can be guaranteed as 100% secure.
6. Your Data Rights and Consent
You retain full control over your personal data. At any time, you have the right to:
- Access or request corrections to the personal data we hold about you.
- Withdraw your consent through your account settings. (Note: Withdrawing consent will not affect the legality of data processing performed prior to the withdrawal).
- Request the deletion of your account and associated data.
7. Changes to This Policy
We may update this policy periodically to reflect changes or improvements in our services. When significant updates occur, we will notify you appropriately via email or an in-app notification. By continuing to use our services after these updates, you acknowledge that you have read, understood, and agreed to the revised policy.
